Your Safety is Our Priority
Wyndham Garden Queenstown looks forward to welcoming you to our hotel. We have introduced some specific changes to our usual booking procedures in order to ensure that we are complying with Ministry of Health and WHO recommendations and guidelines – to protect you, our guests and our hotel staff during and following this difficult time.
We are closely monitoring the Covid-19 (Coronavirus) outbreak and we are implementing measures to minimise the risk of transmission, to ensure that our hotels, employees and guests remain in a safe, inclusive and healthy environment. We are doing everything we can to uphold our high standards to maintain a safe environment, with additional cleaning, disinfecting, and providing hand sanitisers to travellers coming through the hotel.
Our commitment for health and safety to you and our employees
We are undertaking the following measures to maintain a healthy environment:
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind. If you need to cancel or change your reservation or your event with us then contact us via email or call the Wyndham Hotel you wish to stay at in our network and we will work through your options and sort it out with you.
Guests arriving at Wyndham Garden Queenstown should have CONFIRMED BOOKINGS arranged with us via email or phone number of the hotel booked. All bookings are required to prepay with a credit card.
The following information is required before your arrival at our hotel:
- Screenshot image of your Passport (for all non-NZ Citizens & Residents) or photo ID (NZ Citizens & Residents)
- Email us with the details of your arrivals into New Zealand (ie. Flight number, date of arrival, port/city of origin, arrival city)
- Filled and signed declaration forms
What to do if you may have been exposed
People who have recently been overseas, or who may have been exposed to COVID-19, are required to self-isolate to keep their communities safe.
If you arrived in New Zealand in the last 14 days, you should self-isolate for 14 days from the date you departed the last country you visited.
If you have been in close contact with a confirmed case of COVID-19 you should self-isolate for 14 days from the date of close contact.
If you have these symptoms:
- a cough
- a high temperature (at least 38°C)
- shortness of breath
- and have recently been overseas, or have been in close contact with someone confirmed with COVID-19,
Please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.